Terms and Conditions of Sale

The following terms apply to any and all completed transactions between Diploma Company and you (the “User”) through this Website, Site, and/or Site. The Terms and Conditions: Site and the Privacy Policy also apply.

Date of Last Revision: November 2024

Preamble:

Welcome to DiplomaCompany.com. This website and related services are operated by Diploma Company and/or certain Diploma Company subsidiaries (hereafter, “us”, “we”, “our”, “Diploma Company”, or the “Company”). We have developed the below Terms and Conditions with the help of counsel to best protect our company, our employees, and our customers.

Please read the Terms and Conditions carefully as they contain important information regarding your legal rights, remedies and obligations. You may also reference the “Terms and Conditions FAQ” for a user-friendly explanation of some policies. Please contact Diploma Company Customer Care here if you have any questions or concerns regarding the Terms and Conditions. Each of the subsections below applies only up to the maximum extent permitted under applicable law. Nothing herein is intended to limit any rights you may have, which may not be lawfully limited. If you are unsure about this or any other section of these terms, please consult a legal professional prior to accessing or using the Site.

By registering, accessing, or in any way using our website at https://www.diplomacompany.com/en-ca/, any subdomain thereof, or any mobile version thereof (together as the “Site” or “Sites”), you (or the “User”) signify that you have read, understand, and agree to the Terms and Conditions: Site and Privacy Policy.
By clicking “I agree” on our online order form, you have entered a formal transaction with Diploma Company and are bound by the full “Terms and Conditions: Sale,” herein, the Terms and Conditions: Site, Privacy Policy, and any other limitations, warranties, or disclaimers associated with the Site or our products. Your continued use of our products constitutes acceptance of these terms.
If you do not agree to any of our Terms and Conditions, DO NOT click “I agree at checkout.” As detailed below, the products offered by Diploma Company are provided solely for personal use, novelty, replacement, and entertainment purposes. Products must be used in conformance with applicable state and federal laws.
Terms and Conditions Control. In the event of any discrepancies between the Terms and Conditions herein and information communicated by any Diploma Company employees, via chat, email, or phone, you agree that the Terms and Conditions control.

Product and Sale Policies:

Product Use Requirements. In accordance with applicable state and federal laws, the use of Diploma Company products to misrepresent academic or professional qualifications is strictly prohibited. Diploma Company is not an educational institution and does not issue actual degrees, diplomas, or any form of academic credentials, nor is Diploma Company authorized to produce documents acceptable for identification or certification. As detailed in the Privacy Policy, Diploma Company will comply with any civil or criminal investigations into the use of our products in violation of applicable laws. Diploma Company dispels liability for any direct or indirect damages arising from the use of our products in violation of these terms or applicable laws.

User-Submitted Content. Certain Goods and Services may require the User to submit information, texts, names, images, graphics, or other materials (your "Submissions”) to be incorporated or combined into our Goods and Services, ultimately resulting in final products (“Final Products”). You are solely responsible for your Submissions and Final Products and you agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Submissions and Final Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Submissions and Final Products do not infringe upon any rights of any third party and that you have all required rights or permissions necessary to incorporate third party material into your Submissions and Final Products.

Payment Policy. You are responsible for all applicable taxes, costs, hardware, software, services and all other costs and expenses related to your ability to purchase Diploma Company Products. Payment processing for purchasing our Products may be handled by third-party payment gateway providers. When buying our Products, you will need to enter your credit card or other payment details into the payment system before you confirm your purchase.

Fraudulent Transaction Policy. If you suspect there has been a fraudulent transaction recorded in respect of the Site, you must contact the Company directly to resolve your complaint. The Company will cooperate with the third-party payment gateway to provide reasonable assistance in resolving any complaints.

Return Policy. Due to the customized nature of our Products, where we incorporate your Submissions and print and deliver Final Products, we cannot offer any refunds on orders that have shipped with the exception of Products sold with our risk-free guarantee. Final Products are made-to-order and in the majority of cases, all sales are final. Please research our Product pages and other information pages on our Site, and carefully review your Submissions before placing your order with us. You may contact us by e-mail or live chat to get help in placing an order with us or to answer any questions that you may have. Please review our Cancellation Policy below for more information.

Reprint Policy. If a mistake is made by our staff, please talk to the customer support department. We are available via live chat, phone support at 312-236-2892, and email. to report the error in detail along with your name, email, phone, and order number. All reprint requests submitted and confirmed by our production staff before noon (EST) of the same business day, will ship out that business day. All reprint requests submitted after noon (EST), will be processed the following business day. Diploma Company allows only ONE reprint of each document! If you notice anything wrong, make sure to list EVERYTHING that is wrong the first time you submit your reprint request. If you request additional reprint requests for document(s) that we have previously reprinted, you may be asked to pay our standard reprint fees. A reprint of your original order with all your necessary changes will be sent to you at no cost!

If the mistake is yours and not ours, such as a typo, spelling error, incorrect date of graduation, or other error in the information you supplied on the Site, reprint fees may apply. More information can be found on our page about replacements and reprints.

Reprints are sent out using the same shipping method you opted for on the original order. Example: If you requested free ground shipping on your order, you will get ground shipping on your reprint order. In some rare circumstances, Diploma Company may work out an upgrade in your shipping method for your reprint, but shipping upgrades are the final decision of Diploma Company.

Cancellation Policy.

For Unpaid Orders, you may cancel your order at any time. No refund is possible.

For Paid Orders, you may cancel your order if it has not yet been shipped. Refund available.

For Paid Orders that have been shipped, all sales are final. No refund is possible.

Export / Import Laws. You agree that you shall comply with all applicable export and import control laws and regulations in your use of this site, or materials or services received through this site, and, in particular, you shall not export or re-export anything on or received through this site in violation of local or foreign export laws and/or without all required U.S. and foreign government licenses.

Continuing Agreement. Although this Agreement may be terminated by you or us at any time and for any reason, the terms of the following sections of this Agreement will survive any such termination and you and we will continue to be bound by such terms indefinitely: Terms and Conditions: Site, Privacy Policy, Terms and Conditions: Sale, and any other such terms contained on the Site.

Modifications. DiplomaCompany.com reserves the right to update or modify these terms at any time. It is your responsibility to review the terms periodically for any changes. Continued use of our site or products following any such changes constitutes acceptance of the revised terms.

Conflict Resolution:

Indemnity. You agree to indemnify, defend, and hold harmless Diploma Company and its affiliates, officers, directors, employees, agents, and representatives for damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys' fees), arising in connection with any claim, suit, proceeding, or other action arising from your use of the Site or purchase Good or Services, your conduct in connection with these Terms and Conditions or of any law or the rights of any third party.

Entire Agreement. The failure of the Company to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision in that or any other instance. If any provision of these Terms and Conditions shall be held invalid or deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed serviceable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms and Conditions constitute the entire agreement between you and Company regarding the purchase of products and services, superseding any prior agreements between you and the Company relating to your purchase of products and services.

Governing Law; Venue and Jurisdiction. While this Site can be accessed and Goods and Services can be purchased in different countries all over the world, by visiting or using the Site, you agree that the laws of the United States shall apply to any actions or claims arising out of or in relation to this Agreement or your use of this site, without regard to conflicts of laws principles thereof. You further agree that the laws of the State of Illinois, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and the Company or any of our affiliates. With respect to any disputes or claims not subject to arbitration (as set forth below), you agree not to commence or prosecute any action in connection therewith other than in the state and federal courts in Illinois, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniences with respect to venue and jurisdiction in the state and federal courts in Illinois.

Alternative Dispute Resolution. You and the Company agree that all disputes, controversies or differences that may arise between the parties hereto, out of or in relation to or in connection with this Agreement ("Dispute(s)"), and that cannot be resolved between the parties, shall be submitted first to non-binding mediation. If the Dispute is not resolved through such mediation, then the Dispute shall be submitted for binding arbitration in New York, USA and/or Virginia, USA in accordance with the Consumer Procedures and Rules of the American Arbitration Association. You understand and hereby agree that Disputes shall be arbitrated on an individual basis and that there shall be no right or authority for any Dispute to be arbitrated on a class action basis or in any other representative capacity on behalf of other persons similarly situated. In addition, Disputes brought to arbitration pursuant to these and Conditions may not be joined or consolidated in arbitration with Disputes brought by or against any third party, unless agreed to in writing by all parties. No arbitration result is to be given preclusive or precedential effect as to issues or claims in any Dispute with anyone who is not a party to the arbitration.

For Government Use Only:

If you are a branch or agency of the U.S. Government, the following provision applies. This site, code, contents, services and accompanying documentation are comprised of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212 (SEPT 1995) and are provided to the Government (i) for acquisition by or on behalf of civilian agencies, consistent with the policy set forth in 48 C.F.R. 12.212; or (ii) for acquisition by or on behalf of units of the Department of Defense, consistent with the policies set forth in 48 C.F.R. 227.7202-1 (JUN 1995) and 227.7202-3 (JUN 1995). Unpublished rights reserved under the copyright laws of the United States

Disclaimer and Limitations on Liability Policy:

The express warranties set forth herein and elsewhere on the Site are the only warranties applicable to the sale of goods by Diploma Company pursuant to the agreement, and they exclude all other express, oral or written warranties, as well as any warranties implied by law with respect to the goods, including warranties of merchantability or fitness for a purpose, notwithstanding any disclosure to Diploma Company of the intended use of the goods.

Goods and services, this site, including all content, functions, and information made available on or accessed through the site, is provided on an "as is" and "as available" basis without representations or warranties of any kind whatsoever, express or implied, including without limitation non-infringement, merchantability, or fitness for a particular purpose. Diploma Company does not warrant that the site or the functions, features, or content contained therein will be timely, secure, uninterrupted, or error-free, or that defects will be corrected.

In no event will Diploma Company or its directors, employees, or agents be liable to you or any third person for any indirect, consequential, exemplary, incidental, special, or punitive damages, including for any lost profits or lost data arising from your purchase of any goods and services under any causes of action. Notwithstanding anything to the contrary contained herein, Diploma Company’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the website during the term of this agreement and in no case will exceed the amount paid by you to Diploma Company in the preceding 6 months.

You acknowledge that if no fees are paid to Diploma Company for use of the website, you shall be limited to injunctive relief only, unless otherwise permitted by law, and shall not be entitled to damages of any kind from Diploma Company, regardless of the cause of action.