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Creating an account has many benefits:
- See order and shipping status
- Track order history
- Check out faster
Track Order
From the designing of each document to the packaging of orders, Diploma Company keeps their customers in the loop every step of the way. As we fulfill each step in the process from A to Z, we will update the status of your order, keeping you informed. Updates are sent over email whenever a status is changed. You can also track the current status using the form above. Below we explain what each order status means in more detail.
Order Received
This status means we have the order you successfully submitted at order at DiplomaCompany.com. Typically this status will soon switch to "in production" once we verify we have the necessary details to begin the process of fulfilling your request.
In Production
Great news! We've begun working on your order. The design team is likely gathering resources, making a plan, and starting the creation of your documents.
Order Received
If you requested to see proof of your order before it leaves, that is happening now. The designers have finished creating a mock-up and have sent you their work for your approval. Remember that the design team will not ship out the final print until we have your consent. Therefore, you must look over their work and get back to them.
All samples come from our ticket system. If you are having issues accessing the ticket, contact us and let us know asap.
Order is being packaged
This status means you approved the design team's sample or did not request a sample. Either way, the work is done, and it's ready to leave our shop. We're putting on the final touches, printing your order, and carefully packaging it up for transit. So it's time to get excited because your order will be shipping soon.
Order Complete
At this point, your package is no longer with Diploma Company. The order has left our print shop and has begun its journey on the way to you! Look out for a tracking number soon from FedEx or UPS, allowing you to monitor the package from our shop to your front door.
Order Flagged
Oh no! This status means that we spotted a problem with your order. Maybe you forgot to tell us what school you want? Perhaps a designer is confused about a special request you've made? Either way, we need to hear from you right away. So please email, chat, or call! Make sure to have your order number on hand, so we can quickly access your details.
Suspected Credit Card Fraud
We take fraud matters like this very seriously. In this case, the bank is altering us that your payment was reported as fraudulent or it's possibly fraudulent. Please reach out to us to discuss this matter asap.
If you still need help, please contact us. Our staff is here weekdays, 8 am to 11 am AEDT. Reach us by phone at +61 2 8249 9110 or chat live.