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Checkout as a new customer
Creating an account has many benefits:
- See order and shipping status
- Track order history
- Check out faster
How to Use Our Ticket System
Diploma Company uses a ticket system to communicate with customers. This tool is designed to streamline communication about your order samples and proofs, ensuring an efficient and effective process.
Using the System
- Order Placement: Once you place an order, an assigned diploma designer from our staff begins working on your request.
- Communication Access: Once a proof of your order is ready or if additional questions arise, you'll receive an email containing a link. Click the link in the email for direct access to our secure ticket system.
- Streamlined Conversation: Engage in a secure and private conversation with a designer through the ticket system. Receive updates and respond effortlessly.
Response Time
Expect a swift response! Our design team typically replies to ticket messages within 30 minutes during regular work hours. Quick answers for a smoother operation are our goal.
Having Issues with a Ticket?
If an email from the ticket system isn't arriving, please check your junk or spam folder. If it's about anything else, our support department is here to help. Reach them weekdays, 8 am to 11 am AEDT, via live chat or phone support at +61 2 8249 9110. They can assist with ticket access and help resolve any issues you may encounter.